TS WEBDEVELOPMENT / UK

THE FINE PRINT / TERMS & CONDITIONS

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Everything you should know about working with Ts Web Development.

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§TRANSPARENT FROM DAY ONE
TS WEB DEVELOPMENTUK WEB DESIGN STUDIOIMPORTANT INFORMATION

Last updated: 8 November 2026

Before commissioning a website

A 25% deposit is required before work starts. Once work has begun, fees for work performed are not ordinarily refundable, subject always to applicable consumer cancellation rights and statutory remedies. Please read the cancellation section below.

These terms apply to the Ts Web Development website and to website design, development and related services supplied by Ts Web Development ("we", "us", "our").

Trading name: Ts Web Development
Contact email: info@tswebcreation.com

We design and develop websites and may provide associated support, upkeep and maintenance. Website creation starts from £200. This is a starting price, not a fixed price for every project. Each proposal will specify the scope, deliverables, timescale and total price before you agree to proceed.

Quotes are subject to project requirements and availability. Faster deadlines may attract a rush charge; any charge will be explained and agreed during the quotation process, rather than calculated automatically. Additional pages, integrations, revisions or changes outside the agreed scope require a separate quote and approval.

Any VAT and third-party charges (such as domain names, hosting, licensed assets or subscriptions) will be identified in the quote where applicable. We will explain whether quoted prices include any applicable taxes.

A 25% deposit of the agreed one-off website build price must be paid before work begins. We will confirm when the remaining balance is due in the written quote or project agreement. Work may be paused where an agreed payment is overdue, subject to applicable law.

The deposit is an advance payment towards the agreed project, not an automatic penalty. If a project is cancelled, we may retain only sums lawfully due for work performed and other reasonable, evidenced losses, subject to statutory rights and the cancellation terms below.

Our standard policy is that work already carried out is not refundable merely because a client changes their mind. However, this does not override statutory cancellation rights, rights relating to faulty or non-conforming services, or other legal remedies.

Consumers buying at a distance

If you are acting as a consumer and enter into an eligible distance or off-premises service contract, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally give you 14 days from the day the contract is made to cancel without giving a reason, subject to legal exceptions.

We will not start supplying services during that cancellation period unless you expressly request an early start. If you request that work begin during the cancellation period and then cancel before completion, you may be required to pay a proportionate amount for work supplied up to cancellation, provided the applicable legal information and consent requirements have been met. If the service is fully performed during the cancellation period following your express request and acknowledgement that the right to cancel will be lost on full performance, the statutory cooling-off cancellation right may end.

Where a consumer is entitled to a refund, including of a deposit, we will provide it in accordance with applicable law. No provision here removes rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill and available statutory remedies.

Business clients and other cancellations

Business-to-business cancellation arrangements will be set out in the accepted quote or contract. Where no specific arrangement applies, we may invoice for completed work and reasonable, provable losses caused by cancellation, to the extent lawful. We will not automatically retain all payments regardless of work completed.

To request cancellation, contact us using the business contact details above and clearly state your wish to cancel. For consumers, a clear written statement is sufficient where the statutory cancellation right applies.

There is no mandatory monthly upkeep fee. Clients may choose not to purchase a recurring website package. Any standalone hosting, domain or third-party services required for a website to operate will be explained in the project quote.

Website Care — £35 per month (optional): website hosting, security monitoring, regular backups, basic maintenance and technical support.

Business Growth — £100 per month (optional): everything in Website Care, plus website content updates, SEO monitoring, performance reports and priority support.

Business Automation — £300 per month (optional): everything in Business Growth, plus an AI chatbot, automated lead capture and monthly optimisation.

These three packages are alternatives, not cumulative charges. The scope, limits and frequency of updates, backups, reports and support, together with any domain or third-party arrangements, will be confirmed in the individual project agreement. SEO monitoring does not guarantee particular search rankings or results.

Major changes, new features, substantial redesigns and extensive content work outside the agreed package scope will be quoted separately with client approval. The start date, billing method, renewal and cancellation arrangements for recurring services will be confirmed before purchase. We will not apply undisclosed recurring charges.

All original content on this website, including our text, graphics, TS branding, design and code, is owned by us or licensed to us. You may not reproduce, scrape, republish or commercially exploit it without permission, except where permitted by law.

For client projects, ownership or licensing of finished website deliverables, source code, third-party materials and client-provided assets will be specified in the written project agreement. Unless agreed otherwise, the client retains rights to materials they supply, and third-party tools and assets remain subject to their respective licences. We will request permission before displaying a client's project in our portfolio where permission is required.

We take reasonable care to keep information accurate, but general information on this site is not a guarantee that a particular result will be achieved. External websites are outside our control.

To the extent permitted by law, we are not responsible for losses caused by events beyond our reasonable control or third-party service interruptions. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded, or limits a consumer's statutory rights. Any project-specific liability limits will be set out in the agreed contract and must be fair and lawful.